Compressly processes selected videos on your Android device. For help, email [email protected]. Please do not attach private videos; describe the device model, Android version, and the message shown instead.
Confirm that the source is available and playable, keep the app open if your device restricts background work, and check that the device has enough free space for a new output. Some damaged files or codecs are not supported by every device. Try a common MP4 video or a lower output resolution.
On Android 10 and later, completed videos are saved in the Movies/Compressly folder and appear in the app's history. On older Android versions, the app uses its app-specific Movies folder; use the result screen's share or open action to access an output. Deleting an output does not delete the original video.
A canceled or failed job should not consume a processing credit. Start the job again after checking storage and source availability. Do not remove the source file while processing.
Rewarded ads are optional and depend on network, consent choices, region, and ad inventory. Try again later. Closing before the reward callback does not grant a credit.
Use Settings → Restore purchases to recheck Pro for the Google Play account used for purchase. Use Settings → Manage subscription to open Google Play subscription settings. Google Play handles payment methods, cancellation, and refund requests.
For privacy questions, write to [email protected]. See the Privacy Policy and Terms of Use.